Help Center
Answers about ink cartridges, cables, shipping, returns, warranty and tracking at Abacus 247.
Start here
Browse the topic that matches your question, or call 866 787 1223 any time. Our team answers product, order and return questions 24 hours a day, seven days a week.
Shipping & delivery
Rates, carriers and delivery windows.Guarantee policy
30 day returns and the one year cartridge warranty.Returns & exchanges
The return process, conditions and refunds.Track an order
Find your tracking number and follow the shipment.About our ink & toner
Compatible, remanufactured and OEM cartridges.Cable & adapter help
Which cable fits which port.Bulk discounts
Volume pricing for offices, schools and resellers.Affiliate program
Earn commissions through Commission Junction.Product information
What we stock and how it is tested.Questions & answers
Short answers to common questions.Feedback
Tell us what to improve.About us
Who we are and where we ship from.
Rates, carriers and delivery windows.Guarantee policy
30 day returns and the one year cartridge warranty.Returns & exchanges
The return process, conditions and refunds.Track an order
Find your tracking number and follow the shipment.About our ink & toner
Compatible, remanufactured and OEM cartridges.Cable & adapter help
Which cable fits which port.Bulk discounts
Volume pricing for offices, schools and resellers.Affiliate program
Earn commissions through Commission Junction.Product information
What we stock and how it is tested.Questions & answers
Short answers to common questions.Feedback
Tell us what to improve.About us
Who we are and where we ship from.
Common questions
Will a compatible cartridge fit my printer?
Each product page lists the models we have tested. Use the device finder to narrow the catalog by brand, series and model. If your model is not listed, call us before ordering.
How much is shipping?
Standard US shipping is a flat $4.99 for 5 to 7 business days. Inkjet cartridge orders over $99 ship free. Expedited, second day and next day options are available.
Can I return an item?
Most items may be returned within 30 days. Ink cartridges must have at least half of the original ink remaining and must not be tampered with. Opened OEM cartridges cannot be returned.
Does a compatible cartridge void my printer warranty?
No. Compatible cartridges do not void your printer warranty under the Magnuson Moss Warranty Act.
How do I track my order?
Your shipping confirmation includes a tracking number for USPS or UPS. Use the tracking page for carrier links.
Where do you ship from?
Orders ship from Phoenix, Arizona. We ship to the United States, Canada, and AE, APO, AP and FPO addresses.
Contact options
Call 866 787 1223, use the contact form, or write to Abacus 247 LLC, 2990 E. Northern Ave., Suite C103, Phoenix, AZ 85028.
Need more help? Call 866 787 1223, use the contact form, or browse the help center.